Return and Exchange Policy
1⃣ - In case you are not satisfied with the product, you can return or exchange it within 7 days of receiving the product, provided that you guarantee us that the product is intact, in its original condition, with all accessories, in its original packaging, and not used or opened at all.
Exemptions:
2⃣ - If you receive an incorrect/wrong product, no additional shipping fees will be charged, and the store will cover the cost.
3⃣ - We bear the human error of placing a wrong image for another product or a different name or other mistakes, and the product can be returned and exchanged if desired, without bearing additional shipping costs, provided it has not been used or opened by the customer and is returned in its original condition.
4⃣ - In case of return for other reasons (the customer needs to exchange the product or the customer’s desire has changed in general), a shipping fee of 27 riyals to the warehouse will be charged to the customer.
- In case of exchange, a shipping fee of 27 riyals from the warehouse to the customer will be charged, in addition to the previous shipping fees.
5⃣ - Shipping fees and cash on delivery service fees are non-refundable in case of product return or exchange.
6⃣ - If the customer’s order was through Tamara, payments will continue from the customer until the exchange or return process is completed to avoid late penalties. (Aswar Alarish store is not responsible for late penalties incurred by the customer if they delay payment).
When preparing to return the product, it must be in its original condition with all accessories, the attached instruction booklet, and in its original packaging. We do not accept the return of any opened product with the seal completely broken. We reserve the right to refuse returning products that do not meet the above criteria, and they will be returned to the customer at their own expense for shipping both ways.
To request a return or exchange, contact us via email after filling out the form below. A response will be provided within 48 hours.
Customer Name:
Order Number:
Shipment Number:
Returned Product:
Number of Pieces:
Reason for Return:
[email protected] - No reply will be sent to any message that does not include complete information in the above form.
Refunds are processed within 2 to 14 working days from the arrival of the shipment at the warehouse.
The customer has no right to claim anything if more than the specified period above has passed.
Please send only one message and do not send follow-up messages so we can respond quickly.
Your messages will be answered within 48 hours.
Thank you.
